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Old 02-01-2009, 05:05 PM   #1 (permalink)
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Thumbs down Taurus Warranty stinks UPDATE

My sister bought my nephew a Taurus .357 revolver for Christmas. We shot it a few times and It kept shaving the jacket and jamming the gun. So he took it to a gun shop and they said it was out of time. So he called Taurus and they said they would fix it just send it back on his own dime. He had UPS store to box it up and It cost him $52 to send it back. And that was at the first of Jan. and hes called a few times all they will tell him is that they have received it and its not done yet.

When I sent my M&P back to S&W they paid shipping and I paid UPS store to box it up and it was $7.00.
I also got it back in about 2 weeks
 
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Last edited by m&pc9; 02-11-2009 at 08:15 PM.. Reason: Update
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Old 02-01-2009, 05:08 PM   #2 (permalink)
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Quote:
Originally Posted by m&pc9 View Post
My sister bought my nephew a Taurus .357 revolver for Christmas. We shot it a few times and It kept shaving the jacket and jamming the gun. So he took it to a gun shop and they said it was out of time. So he called Taurus and they said they would fix it just send it back on his own dime. He had UPS store to box it up and It cost him $52 to send it back. And that was at the first of Jan. and hes called a few times all they will tell him is that they have received it and its not done yet.

When I sent my M&P back to S&W they paid shipping and I paid UPS store to box it up and it was $7.00.
I also got it back in about 2 weeks
Should have had the dealer ship it. Costs a lot less.
 
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Old 02-01-2009, 06:05 PM   #3 (permalink)
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The common lament I've seen on gun forums re Taurus:

The warranty is forever.
It takes forever to use it.

Condolences,
OS
 
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Old 02-01-2009, 06:09 PM   #4 (permalink)
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Seen one back and got it back in 2 weeks. and the pay shipping both ways.... My Dealer did all the paper work... Your deal screw u over.
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Old 02-01-2009, 07:25 PM   #5 (permalink)
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It was an online dealer.Because no one in the area had a .357 magnum hammerless.
 
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Old 02-01-2009, 07:27 PM   #6 (permalink)
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It was an online dealer.Because no one in the area had a .357 magnum hammerless.
Well almost any dealer will ship it for you and usually for a lot cheaper than you could by yourself.
 
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Old 02-01-2009, 09:38 PM   #7 (permalink)
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I was not aware a dealer could ship it for less. A lesson learned for me. But still the gun is only a week old Taurus should have picked up the shipping.
 
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Old 02-01-2009, 09:39 PM   #8 (permalink)
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I was not aware a dealer could ship it for less. A lesson learned for me. But still the gun is only a week old Taurus should have picked up the shipping.
Yep. You yourself have to ship it UPS Overnight, dealers can ship it regular USPS. Agreed Taurus should have foot the bill though.
 
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Old 02-01-2009, 09:44 PM   #9 (permalink)
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Call Taurus and ask them to reimburse you for shipping
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Old 02-01-2009, 09:53 PM   #10 (permalink)
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I did not talk to them. But my nephew ask them to pay for it and they told him it was his responsibility to send it to them.

Because I told him S&W sent me postage to my email all I had to do was print it and put it on the box.
 
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