Having a terrible time with my password

[tntnixon]

I hadn’t been on in a long while and did the “forgot my password “ thing . I was able to finally get on safari only . It constantly tells me my passwords don’t match , no matter how careful I am putting it in both places . It let me in through safari but it doesn’t recognize the password I put in via any other browser or tapatalk. 

Please help 

[TGO David]

I've never seen this problem before but will check the software's support site to see if they offer any clues.

 

[tntnixon]

Thank you . It’s certainly strange . 

[tntnixon]

Here’s what’s happening. 

[tntnixon]

Then it lets me in if I try to submit again but still won’t let me in with tapatalk or another browser or acknowledge the new password if I log out.

[TGO David]

Do me a favor and Google the instructions to clear your browser's cache of cookies and other stored data.  Your browser might be filling one of those two password fields with an old copy of your password, even after you've typed in the current one.

Also, do you have any password managers installed on your computer?  Things like LastPass or 1Password or RoboForm?

 

[tntnixon]

I did all of the above and the same result. I don’t have a desktop and I don’t have and password saving apps. I turned all the autofill off. No help.

im kinda surprised it lets me in after the error message , too, if i resubmit . It obviously isn’t changing the password to what I enter , though .

[TGO David]

You're on a phone or a tablet of some sort?

 

[tntnixon]

I’m using an iPhone 8+

[tntnixon]

If I tried to use a desktop at work, they would go full retard on me.

[TGO David]

2 hours ago, tntnixon said:

I’m using an iPhone 8+

Cool.  Same phone I have.  Let me try to replicate the problem. 

 

[tntnixon]

It looks like it finally fixed itself .


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