Important Notice Regarding PayPal Auto-Renewing Subscriptions

[TGO David]

Saturday, December 21, 2019

PayPal has acknowledged that we have discovered a new bug in their payment system related to automatically renewing subscriptions.  They are working to resolve the problem and do not anticipate that we, or you, will be required to take any action to correct it.

Here's what you need to know:

• This bug began affecting us toward the end of November and has continued since. 
• It only affects those members who have chosen to establish a "Billing Agreement" with us through PayPal. 
• It does not affect anyone who uses Stripe to pay, or uses a non-recurring PayPal purchase.

 

As soon as PayPal lets me know that it is fixed, I will update this post and remove most of it so that people aren't confused.

UNTIL THEN...

If you notice that your subscription renewed on PayPal but did not renew here, let me know via a Private Message.  Include the date on which your PayPal transaction occurred, if you know.  If you don't, no worries - I can find it, it just takes a bit longer.

Please give me a few days to get your account squared away manually.  I am trying to check TGO daily until they get this fixed, but it may be slower during the holidays.

 

Thanks for your patience!

--David