Jump to content

Gun store gripe


Recommended Posts

I'm not sure about other members, but I am getting tired of the prolonged poor customer service of many of the large online firearm related retailers. It was understandable for a period of time; however with unemployment being where it is....there's no excuse for not "staffing up" to meet increased demand.

I ordered a ruger 22 from impact guns on Friday; and selected a local ffl through the checkout process. I received an email three days later that they needed my ffl or the order would not be processed (but not to respond to the email). So I tried over the next two days to call and send emails through their website; which stated it may take 7+ days to receive a response. I will not send any new business to this retailer; they should warn customers on the front end of their below par customer service. I've had similar experience with Buds
  • Like 1
Link to comment
I think the demand on these retailers is drastically underrated. For a long time it was just people like us ordering a hammer here and a barrel there, but now it's order insanity. It's not stopping either. My last order from Midway took a while and it was tiny. I would not be to harsh with these stores right now there just overwhelmed. And just hiring some low end minimum wage workers to handle fire arm sales is probably a bad idea.
  • Like 3
Link to comment
I have to disagree. It doesn't take a gunsmith to respond to customer request regarding order status. I have no allusions regarding the increase in demand; and how long it will last. Which is exactly why after four months of this they should have staffed up to meet the increased demand. I find it hard to believe that with nearly 20% un and under employed; they aren't able to find qualified CSRs.

Are we supposed to accept that this is the new standard for customer service? I have set up and run a few high volume distribution centers; it's either a people or a system problem.
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

TRADING POST NOTICE

Before engaging in any transaction of goods or services on TGO, all parties involved must know and follow the local, state and Federal laws regarding those transactions.

TGO makes no claims, guarantees or assurances regarding any such transactions.

THE FINE PRINT

Tennessee Gun Owners (TNGunOwners.com) is the premier Community and Discussion Forum for gun owners, firearm enthusiasts, sportsmen and Second Amendment proponents in the state of Tennessee and surrounding region.

TNGunOwners.com (TGO) is a presentation of Enthusiast Productions. The TGO state flag logo and the TGO tri-hole "icon" logo are trademarks of Tennessee Gun Owners. The TGO logos and all content presented on this site may not be reproduced in any form without express written permission. The opinions expressed on TGO are those of their authors and do not necessarily reflect those of the site's owners or staff.

TNGunOwners.com (TGO) is not a lobbying organization and has no affiliation with any lobbying organizations.  Beware of scammers using the Tennessee Gun Owners name, purporting to be Pro-2A lobbying organizations!

×
×
  • Create New...

Important Information

By using this site, you agree to the following.
Terms of Use | Privacy Policy | Guidelines
 
We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.