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Huge +1 to Leatherman customer service


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I broke the punch off of my Leatherman MUT last week so I sent it in for repair. They received it yesterday, fixed it, and are sending it back to me TODAY. Unbelievable.

For comparison, I sent my M&P Shield in for service and waited over a month to get it back.

If you're deciding between a Leatherman and another brand and you value solid customer service, I can not recommend Leatherman strongly enough.

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Dad was given an old leatherman with broken pliers.  It belonged to his brother-in-law who passed away several years ago.  He sent it back for repair and they sent him a new one since they don't make that model anymore. 

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