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After the poor customer service you have received from the beginning, the offer of extended coverage isn't worth much.  Why do they think you would expect their future service to be better?  Hopefully they'll find a solution that provides some satisfaction with your vehicle.

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I think the extended coverage and top are both good gestures.  One extends their cost liability for future problems, and the top is definitely a good step at also reimbursing some value to to you for the time you've lost with your vehicle and the frustration you've gone through.

I don't expect companies to go through astronomical/disproportional expense whenever something is mishandled.  This seems like a good compromise.  Glad you didn't give up!

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