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Shout out to RCBS!!


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Some companies in the firearms industry will never cease to amaze me. I called RCBS this morning to inquire on a problem with my Rock Chucker and they are sending all the parts to rebuild it at no charge. I have had this press for 20 plus years. Sure would be nice if other industries would adopt this level of customer service. 

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Lee is also very good-I needed a decapping pin which is also the mouth resizer on a .300 BLK die set-they not only sent 1 but 2 under warranty for the price of shipping only-and that was postage thru the US Mail Service.I have never needed any replacement parts from RCBS so I guess it says something about their quality to begin with.

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RCBS has always been easy to work with and their warranty is second to none. They have always stood by their products and I have never paid for any part including decapping pins, etc.  Great folks.

Edited by Raoul
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RCBS has always taken CS to a whole 'nuther level.  

I bought a scale at a swap meet once and the pan was missing.  One phone call and they sent me one.  They knew full well I bought it used.  Didn't care sent it anyway.  They are awesome.  

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My best one on RCBS was, I bought an older Rockchucker that had the straight green pull handle & while I was on the phone getting a new hopper for my $10 Uniflow I mentioned I would like to have the ball type pull handle for the Rockchucker. Yup got one of those to (just because I waned a different one).

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I broke a part on my rcbs once, and told the customer service person that it was all my fault, they still sent me the part for free. I have had similar experience with Dillon. Both top notch customer service 

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