Jump to content

Vortex quality/CS

Recommended Posts

Has anyone had any recent dealings with Vortex CS? I sent one of my PST FFP vipers in because it was having problems (white around the edges at higher powers, limited eye relief window ETC) and they just sent it back saying nothing it wrong.. I have never dealt with their customer service before, not sure what to expect. When I questioned them I was told it was not normal to just send something back, and they would refund my shipping..  Seems as tho they have absolutely no interest in repairing this scope, I wonder why? I have 4 vortex scopes, and a pair of binoculars so I am fairly invested in the vortex brand-- this sucks for me!


Any thoughts?




Link to comment
  • Replies 8
  • Created
  • Last Reply

Top Posters In This Topic

I sent mine in for the same halo effect at the top end of magnification.  All they did was clean it and say that was a normal effect of aging or some bs like that.  Considering the scope was only 2yr old at the time and it only created the halo after a particularly cold hunt, I'd say they are full of sh*t.

Link to comment

Not good to hear! I did finally get them to agree to take another look at mine, and they even sent a call tag this time. I hope they take care of it, this was a thousand dollar scope, and for me thats not chump change! She said it would be a couple weeks before she could do anything with it due to a "system reset" but thats fine. I actually assume the 'reset"  had something to do with them not looking at it the first time.


Will update in a couple weeks.




Link to comment
  • 2 weeks later...

Well I heard back from Vortex again. They have decided to replace the scope. Interesting enough they said that there is ABSOLUTELY NOTHING THAT CAN AGE IN A SCOPE. Nothing.  Also said there is nothing wrong with mine. Well see when this one shows up. If its not up to snuff I will just sell it this time. I actually had it listed before but removed it.  I will update when I get the replacement.




Link to comment
14 hours ago, XxthejuicexX said:

If all else fails just break the thing and send it back to them for the warranty claim. 


Thats what a local dealer suggested, I am not going that far. I would rather just sell it than break it. BUT, they are sending me a new one so lets just hope that this one is spot on.  There was talk of a refund, and I think thats still a possibility but I will exhaust all other options first.






Link to comment

Scope is back on. They made me jump thru a lot of hoops for this. Scope is OK. Still not terribly impressed. Maybe I had higher hopes? I am not sure, but it seemed to be much better at first than now.  Have a $400 athlon FFP scope thats every bit as good, if not better quality. Its not terrible, just not great. Either way after all the hoops they expected me to jump through I am done with Vortex, their customer service is very lacking its almost like dealing with ATT or Verizon!




Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


Before engaging in any transaction of goods or services on TGO, all parties involved must know and follow the local, state and Federal laws regarding those transactions.

TGO makes no claims, guarantees or assurances regarding any such transactions.


Tennessee Gun Owners (TNGunOwners.com) is the premier Community and Discussion Forum for gun owners, firearm enthusiasts, sportsmen and Second Amendment proponents in the state of Tennessee and surrounding region.

TNGunOwners.com (TGO) is a presentation of Enthusiast Productions. The TGO state flag logo and the TGO tri-hole "icon" logo are trademarks of Tennessee Gun Owners. The TGO logos and all content presented on this site may not be reproduced in any form without express written permission. The opinions expressed on TGO are those of their authors and do not necessarily reflect those of the site's owners or staff.

TNGunOwners.com (TGO) is not a lobbying organization and has no affiliation with any lobbying organizations.  Beware of scammers using the Tennessee Gun Owners name, purporting to be Pro-2A lobbying organizations!

  • Create New...

Important Information

By using this site, you agree to the following.
Terms of Use | Privacy Policy | Guidelines
We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.