Customre Service - The right way!

[Smith]

Well, I got my MSAR STG556 about two weeks ago and noticed that the BHO feature wasn't engaging correctly. I should add that I haven't shot the rifle yet and figured it might just be a break-in issue or a mag issue. It appeared that the mag follower wasn't engaging the BHO properly. I contacted MSAR customer service just to see if that was a known or easy remedy. Here is where I began to be impressed

My e-mail was returned within 2 minutes of sending the original question. Mind you I wasn't upset as the BHO isn't a big issue for me. My follow up questions were answered in the same quick fashion and Dave offered several tips to try to remedy the issue. It was like Dave at MSAR was sitting there waiting for my questions. My last comment was that I'd just take it to the range and see if the issue corrected itself. I was satisfied with that.

Well, today UPS shows up with a package from MSAR?! I opened it and low and behold he sent me a brand new trigger pack and a 42 rnd amber mag ........ FREE! Are you kidding me!? That is what I call customer service. I can't imagine what they would have done had I been upset or had a real significant issue. I was becoming an MSAR fan just based on the quality of the rifle, but now I am a die hard MSAR fan!

Edited March 5, 2010 by Smith

[Magiccarpetrides]

Thats freakin awesome....a free 42rd mag...geez.....wish I had something to complain about but mine shot great lol.

[Smith]

Thats freakin awesome....a free 42rd mag...geez.....wish I had something to complain about but mine shot great lol.

No kidding! Maybe i should have complained more!

[creeky]

I love hearing stories like these. If money wasn't so tight right now... stories like this would push me right into a 16" black one.

Congrats on Super Customer Service!

[-boatman-]

No kidding! Maybe i should have complained more!

Maybe it was because did not complain or maybe I should say because you did not act a butt.

[R1100R]

Mine was ordered yesterday and on it's way. 20" green with factory optic.

[Smith]

Mine was ordered yesterday and on it's way. 20" green with factory optic.

Where did you find your "20?

[R1100R]

Bud's gun shop. I noticed some of the models they got back in . They are at 1500.00 now for some. I have heard the prices are going back up. I did mine over the phone and got the latest generation, no forward assist. At a great price. I have heard from other that the optic will stopped being produced due to cost. They are 350.00 ordered separately.

Edited March 6, 2010 by R1100R

[Smith]

Heard the same thing about not making the optic. Glad you got what you want. When I ordered I just happened to get what I wanted from CDNN. Bud's was out and I really wanted to order from Ratworx for the mags, but they were out as well.

[R1100R]

+1 on Ratworx. I called and couldn't give me a availability on anything except a AR. I picked up mags with Magiccarpetrides. A friend here on the Fort told me about them. They still have 10 rounders for $15.00, great for range work.

[Smith]

I've got some 42's on order and they old me they were coming in any day.

[Major Kong]

I need to find something wrong with mine if there's a 42 round mag in it. Unfortunately it seems to be a well made, good shooting gun.