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Benefactor Renewal Confusion - Improvements, Maybe?


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Good morning, TGO.

I made some changes to the software that I hope will make it a lot less confusing for people when they graciously wish to continue supporting the site by renewing Benefactor memberships.   Here's what has changed:

  • As of now whenever a Benefactor membership expires the renewal invoice is valid for only 30 days.  After that time it expires and members will be able to once again purchase a new Benefactor membership if they so desire.
     
  • If an active renewal invoice exists for a member and they attempt to buy a new membership instead of renewing, an improved error message is shown with some helpful information and a link to where they can find their previous purchases.

 

Quote

Oops!  It looks like you already purchased a subscription and just need to renew it instead of buying another.  You can click this link to Manage Your Purchases and renew from an existing invoice there.  If you encounter any problems, please be sure to contact us.  Thank you!

 

I hope that this makes things a lot easier on our Benefactor members.  You guys truly are the lifeblood of TGO and I can't thank you enough for your support and, frankly, your patience working through what has been one of the worst parts of our software for several years now.

I wish I'd thought to make these tweaks sooner.  Please let me know if they make things better or worse?

--David

  • Thanks 1
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Where is the invoice inside the manage your purchases link?  When I click on ii I am taken to my previous purchases but do not see an invoice or anything to click on to renew.   

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2 hours ago, DBTN said:

Where is the invoice inside the manage your purchases link?  When I click on ii I am taken to my previous purchases but do not see an invoice or anything to click on to renew.   

I sent an email to you earlier.  I didn't see any in your account showing a renewal option available.  Is the system saying that you can't purchase a new one and that you have to renew?

 

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43 minutes ago, DBTN said:

I have not seen the email.  It says I am unable to purchase a new one and give me the ling to manage a previous purchase.

I saw two that were Expired but no option to renew.  I just canceled them.  Can you see if it lets you purchase a new one now?

Sorry for the headache.  This is going to let me know if there's still a problem with the logic in the way these invoices are processing, though.  :(

 

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  • 4 months later...

Trying to renew Benefactor status and not sure if I'm missing something.  I placed an order to renew last night and never got an email.  I checked on it again tonight and it still said Pending.  I read this thread and realized that my chance to renew had expired and I just needed to purchase a new one.  I cancelled the order from last night and purchased a new one, but still didn't get an email.  When I go to Store/Orders, it says Pending and has an option to pay the invoice now. BUT I already did.  What am I doing wrong?

Edited by deerslayer
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